Shipping Policy
At Aatma Herbs, we strive to deliver your orders in a timely and reliable manner. This Shipping Policy outlines how orders are processed, shipped, and delivered.
Order Processing
All orders are processed after successful payment confirmation.
Orders are usually processed within 1–3 business days, excluding Sundays and public holidays. During high-demand periods or due to unforeseen circumstances, processing times may vary.
Shipping Coverage
We currently ship orders across India.
Delivery availability may vary depending on the shipping address and courier serviceability.
Shipping Charges
Shipping charges, if applicable, will be clearly mentioned at checkout before placing the order.
Shipping fees may vary based on:
Delivery location
Order weight or size
Courier partner policies
Any promotional free-shipping offers will be applied as per stated conditions.
Delivery Timeline
Estimated delivery time is generally 3–7 business days after dispatch, depending on the destination and courier partner.
Delivery timelines are approximate and may be affected by factors beyond our control, including weather conditions, logistical delays, or regional restrictions.
Courier Partners
Orders are shipped through reliable third-party courier and logistics partners.
Aatma Herbs does not control courier operations but will assist customers in tracking shipments and resolving delivery issues.
Order Tracking
Once your order is shipped, tracking details will be shared via email, SMS, or WhatsApp, where available.
Customers are advised to track their shipment using the provided tracking information.
Address Accuracy
Customers are responsible for providing complete and accurate shipping details.
Aatma Herbs shall not be liable for delays or non-delivery caused due to incorrect or incomplete address information provided by the customer.
Failed Delivery Attempts
If delivery fails due to:
Incorrect address
Unavailability of recipient
Refusal to accept delivery
The courier may attempt re-delivery or return the package to us. In such cases, additional shipping charges may apply for re-dispatch.
Damaged or Missing Packages
If you receive a package that is visibly damaged or tampered with, please notify us within 48 hours of delivery with clear images or videos for verification.
Claims reported after this period may not be eligible for review.
Delays & Force Majeure
Aatma Herbs shall not be held responsible for shipping delays caused by natural events, government restrictions, strikes, courier disruptions, or other circumstances beyond our control.
Policy Updates
This Shipping Policy may be updated from time to time without prior notice. Changes will be effective immediately upon posting on the website.
Contact
For shipping-related questions or support, please contact us using the details available on our website.
Aatma Herbs
Reliable Delivery • Transparent Shipping • Customer Care